Voice Master Instructions

To Access Your Mailbox:

Dial into your forwarding/mailbox number, when you hear your voicemail pickup, immediately press the # sign. When prompted, enter your pass code, then press the # sign again.

You may have 120 messages or 120 minutes of total time on the system at any one time. New and Saved messages count in these totals, Deleted messages do not. To insure your mailbox continues to accept new messages, call in, listen and delete messages frequently.

Messages may be left on the system for no more than twelve (12) days from the date of original receipt.

To Listen To Messages:

Press 2 for New Messages
Press 3 for Saved Messages

To Utilize Other Features:

Pressing 1 replays the main menu prompt or the message if you are listening to one.
Pressing 4 skips to the next message, but does not delete any message.
Pressing 5 deletes the message from your mailbox.
Pressing 6 saves the message for twelve (12) days.
Pressing 7, when activated, allows you to copy a message from your mailbox to another mailbox **.
Pressing 8 plays the date and time the message was received.
Pressing 9 changes to the Options Main Menu.
Pressing 0 when activated, transfers you to our live operators **.
Pressing # will take you to the Main Menu or will hang up if you are at the main menu.\

Optional Features

If you are allowed to copy messages to other mailboxes, the prompt you hear will mention it. The availability of the operator revert key may depend on the equipment capability of AnswerFirst. We can turn on the information feature so that the date and time are announced for all messages. Please call 800-435-9332 to inquire about other features.

To Change Your Password:

Access your mailbox. From the Main Menu, press 9 for the Options Menu, then press 6 to change your password.

Summary Of Password Features:

You will receive instructions from the automated operator. You will be asked to enter your new password, followed by the pound (#) key. You will then be asked to re-enter it again (to verify that the first entry was made correctly) and to please make a note of it.

Passwords are necessary to keep unwanted people from listening to your messages (such as competitors). A five digit password is suggested. Callers that attempt to guess your password will either be disconnected or transferred to a live operator after three failed attempts. Please do not use anything too simple such as 11111, 22222 or 12345 as these are usually among the first guesses.

The password issued to you should be secure, however, if you have any employees who know your password and leave your employment, we recommend you change it at that time. You may choose a new password shorter than your original password, but you cannot make it longer without our help (we can go up to 10 digits). You may enter the star (*) key as one or more of the digits, but you may not enter the pound (#) key as it is used for other purposes.

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You may also contact us by using our Support Request Form