Access to your "Please hold" and "Pre-screen announcements"
AnswerFirst's system does give you the ability to change the announcements that your callers here when they call in. This would eliminate the need for you to ask us to re-record a message in the times of emergencies or even when you are going to a meeting and you want the system to say something else besides your normal announcement. Also, a big plus to you having access to these is that you can record them with your voice.
The two different types of announcement that can be changed are:
The "Pre-Screen Announcement" recording will override a "Please Hold Annoncement" meaning if you have both types of recordings on your account the "Pre-Screen Announcement" will always play to your callers. This also means if you are using the "Please Hold Announcement" you can, for example during hurricane Irma, place a temporary "Pre-Screen Announcement" on your account and delete it when the hurricane passed and you wanted your recording to return to normal. This preserves the original "Please Hold Announcement" on your account.
To access the voicemail system to change these greetings: