How Can I Forward My Phones To, Dial Directly To Or Advertise My DID To Get Calls To AnswerFirst.

This article discusses the pros and cons of the various ways clients can get their calls to AnswerFirst. 

  • Three of the four methods involve the use of DIDs (Direct Inward Dial) numbers,
  • Two of the three methods require the use of ANI (Automatic Number Identification, also known as "Caller ID".
  • One of the methods requires the use of SIP (Session Initiation Protocol).

 

1.  Using A DID To Forward To or To Dial Directly:

This is the most commonly used way for clients to get their phone calls to AnswerFirst and requires a unique, assigned DID phone number. (Can be provided by AnswerFirst or by the client)

Using this requires the client's ability to forward their calls (client must check with their provider for specific forwarding instructions) or they may give out the DID phone number to allow their callers to reach AnswerFirst directly.

In this scenario all calls forwarded to our DID or dialed directly to the assigned DID would route to the client's account.

PROS:

  • Easiest to setup on client's end.
  • We are able to capture the original caller's ANI.

CONS:

  • All calls forwarded to or directly dialed to our DID will be answered.  This includes wrong numbers, solicitors, etc. (THESE CALLS ARE BILLABLE TO THE CLIENT)

 

2.  Using A DID TO Forward To And The Client's Phone Number As The ANI

This is the second most commonly used way for clients to get their phone calls to AnswerFirst and requires a unique, assigned DID phone number. (Can be provided by AnswerFirst or by the client)

Using this requires the client's phone carrier or if they have one, phone system to be programmed to always send their phone number as the ANI when forwarding calls to our DID phone number.

In this scenario only calls forwarded to the assigned DID that also provide the client's phone number as the ANI phone number would route to the client's account.

PROS:

  • Only calls forwarded to our DID which come from the client's phone number will be answered.  All others will be disconnected.

CONS:

  • Setup can be difficult, requires some telephony knowledge and is not available with all phone providers (Client will need to check with their provider).
  • We are unable to capture the original caller's ANI.
  • Calls not showing the ANI as client's phone number will be disconnected.

 

3.  Using A SIP Trunk To Forward To:

This is the third most commonly used way for clients to get their phone calls to AnswerFirst and does not require the use of a DID phone number.

Using this requires a high level of SIP telephony and trunking knowledge on the client's side.  (Every setup is unique on the client's end)

In this scenario all calls forwarded through the SIP Trunk will route to the client's account.

PROS:

  • Only calls forwarded through the SIP trunk will be answered. 
  • We are able to capture the original caller's ANI.

CONS:

  • Setup will be difficult and require advanced SIP telephony knowledge.  (Client will need to check with their provider)

 

4. Using A DID To Forward To And The "Diversion" Information In Call's Headers:

This is the fourth most commonly used way for clients to get their phone calls to AnswerFirst and requires a unique, assigned DID phone number. (Can be provided by AnswerFirst or by the client)

Using this requires consistent call header information, which includes the original caller's ANI, the original phone number dialed (client's phone number) and terminating number (our DID).

In this scenario only calls forwarded to our DID which includes the proper "diversion" header would route to the client's account. 

PROS:

  • Only calls forwarded to our DID which come from the client's phone number will be answered. All others would be disconnected.
  • We are able to capture the original caller's ANI.

CONS:

  • Setup can be difficult as not all providers offer or include "diversion" information.
  • Can be extremely unreliable as many providers strip out or do not pass along diversion information.
  • Calls not including proper diversion information will be disconnected (CREDITS WILL NOT BE GIVEN CREDITS FOR MISSED CALLS)
  • Available with only one of our providers - Televoips

 


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