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Do you have questions regarding making payments to AF during COVID-19?

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Dear Partner,

While we hope for the best with respect to the COVID-19 pandemic, we continue to prepare for all possible outcomes.  Thousands of companies around the globe partner with, and rely on, AnswerFirst's ability to always be available.  To insure our availability remains consistent and reliable we have developed policies and fine tuned our procedures to, if needed, seamlessly transition to a fully remote workforce.  

As schools announce closures and businesses have begun to institute work from home policies, we want to make sure that everyone thinks about the possible impacts to their communication protocols. For example:  

• Who will answer your calls if your employees work from home? 
• How will calls be distributed? 
• What adjustments can be made to your call forwarding and who can make them?
• What impact will this have on your customers?

As a pandemic, COVID-19 is different from the local or regional issues that annually impact our and our partners' operations. As more localities are affected and more offices close it is possible that our ability to function at normal service levels will be affected.  As such, we ask that you have a plan in place and that you keep us informed of any changes in either the times or days that you will be sending us calls, or if you anticipate a large increase or decrease in the number of calls.