AnswerFirst Knowledgebase
Should I forward my phone number or transfer ownership to AnswerFirst?
Can I transfer ownership of my phone number to AnswerFirst?
How do I forward my phone lines? Can you forward my phone lines for me?
How do I get my phone calls to AnswerFirst? (Dial Directly, DID, SIP & Other Options)
Using Google Voice with AnswerFirst
AnswerFirst text (SMS) message phone numbers
Why are my SMS and/or MSM messages being marked as “unsolicited”?
Accessing Client Web Access (CWA)
Setting up your Client Web Access (CWA) account
New Client Web Access (CWA) video tutorials
How to see all your AnswerFirst support tickets
Considerations for using AnswerFirst’s account password protection
Why are my calls recorded and what are my responsibilities? (Call Recording Guidelines)
Accessing your call recordings
Unable to see call recordings on Chrome browser
How do I see my invoices, make a payment, change or add a payment method? (credit card or ACH)
What is the timeframe to dispute a charge or mistake?
How do I make changes or updates to my account?
Best ways to communicate changes to your account with AnswerFirst
How do I request my account/service be turned back on?
Common reasons a client must set up an additional account with AnswerFirst
Blocking phone numbers, emails, texts and other forms of communication
Looking to block unwanted calls?
Oncall scheduling and unassigned shift notification emails
Can I update my on call schedule?
Requirements For Custom “Auto Answer” & “Hold” Audio
