Find articles, help, and advice for getting the most out of HelpZone.
What's New at AnswerFirst?
As a valued AnswerFirst client, we'd like you to be aware of our 2022 and 2023 holiday schedule. As you probably already know, our Contact Center is fully operational 24/7 including holidays, nights and weekends, however, our Programming, IT and Business Development Departments will only be available in a limited capacity for emergency situations during these holidays.
**Also, if your business will be closed to observe any holidays this year we would appreciate you providing us with as much advanced notice as possible.
We're excited to introduce a completely new method for receiving the most up-to-date AnswerFirst Infrastructure Status Alerts via email or text. View this link to sign up now:
Go to Status Page.
We have created a series of short videos to help you understand and navigate through our CWA portal. Check out our videos here Client Web Access Tutorial.