RECOMMENDED ARTICLES
Answers to Common Support Questions
How Do I Forward My Phone Lines? Can You Forward My Phone Lines for Me?
There are several options that phone carriers provide for you to forward your calls to AnswerFirst, but AnswerFirst employees are not able to control your phone forwarding.Read MoreAccess to Your "Please hold" & "Pre-screen Announcements
AnswerFirst's system gives you the ability to change the announcements that your callers hear when they call in. The two different types of announcements that can be changed are: "Please Hold" and "Pre-Screen" Announcements.
Read MoreSolving Problems with Email Delivery - White-Listing
Most clients have no problems receiving our emails, but due to different kinds of mail servers, antivirus and anti-SPAM engines/subscriptions, and other variables, it’s possible that our mail may not be successfully delivered to some mail servers.Read MoreReceive AnswerFirst Service Outage Alerts via Email and Text
Staying informed about the status of your critical communication services is a necessity. At AnswerFirst we understand this need and offer a robust solution to keep you updated on the status of our infrastructure through real-time alerts.
Read MoreNEWS & OTHER STUFF
What's New at AnswerFirst?
Billing Information
Check out the Pay Your Invoice page to learn how to make payments. If you still have questions related to billing, you can search our knowledge base articles for frequently asked questions or you can reach out to billing@answerfirst.com.
Helpful CWA Videos
If you don’t already have access to our self-help Client Web Access portal, please reach out to our support team at support@answerfirst.com to get your account established. For more information on how to navigate the portal, please check out the series of short videos we’ve created to assist you.
Status Notifications
We’re excited to introduce a completely new method for receiving the most up-to-date AnswerFirst Infrastructure: Status Alerts via email or text. Visit the Dashboard and Subscribe for alerts.