Hi. How can we help?

Find articles, help, and advice for getting the most out of HelpZone.

Top Rated Support Articles

Answers to the Most Common Support Questions

Access to your "Please hold" and "Pre-screen announcements"

ouncements" AnswerFirst's system does give you the ability to change the announcements that your callers here when they call in.  This would eliminate the need for you to ask us to re-record...[read article]

How do I forward my phone lines? Can you forward my phone lines for me?

There are several options that phone carriers provide for you to forward your calls to AnswerFirst.   The most common is the manual call forwarding feature. Manual call forwarding requires you to s...[read article]

Solving Problems with Email Delivery - White-listing

Most clients have no problems at all receiving our email, but due to many different kinds of mail servers, antivirus and anti-SPAM engines/subscriptions, and other variables, it’s possible that our...[read article]

Receive Service Outage Alerts via Email and Text

We're excited to introduce a completely new method for receiving the most up-to-date AnswerFirst Infrastructure Status Alerts via email or text.  Visit this link to sign up now!...[read article]

News & Other Stuff

What's New at AnswerFirst?

Helpful Billing Information.

Did you know you can make a payment anytime at payment.answerfirst.com? Still have questions related to billing? You can search our knowledge base articles for frequently asked questions or reach out to billing@answerfirst.com.

Helpful CWA Videos.

We have created a series of short videos to help you understand and navigate through our CWA portal. Check out our videos here Client Web Access Tutorial.

Are You Happy With Your Service?

We love happy clients! In fact, we care so much about the happiness of our clients that we have a Director of Smiles. That's right, we have a full-time position at AnswerFirst called the Director of Smiles. All jokes aside, she takes her job very serious. If you are not completely satisfied with your account and your experience here at AnswerFirst please reach out to our Director of Smiles directly at penny.herron@answerfirst.com or 800-435-9332. She will be most happy to assist!

CWA Q/A Session

Once a month we host an open forum for clients to ask questions about the CWA portal and learn more about features you may be struggling with. We ask everyone to please watch the short tutorial videos first as they are very informative. However, if you still have questions or need help then follow the link and sign up for one of our monthly CWA questions and answers sessions. CWA Q/A Session.

Status Notifications

We're excited to introduce a completely new method for receiving the most up-to-date AnswerFirst Infrastructure Status Alerts via email or text. View this link to sign up now: Go to Status Page.

Holiday Schedule

As a valued AnswerFirst client, we'd like you to be aware of our 2020-2021 holiday schedule. As you probably already know, our Contact Center is fully operational 24/7 including holidays, nights and weekends, however, our Programming, IT and Business Development Departments will only be available in a limited capacity for emergency situations during these holidays.

  • Monday, September 6 2021 – Labor Day
  • Thursday, November 25 2021 – Thanksgiving Day
  • Friday, November 26 2021 - Day After Thanksgiving
  • Friday, December 24 2021 – Christmas Eve
  • Friday, December 31 2021 – New Year’s Eve

Also, if your business will be closed to observe any holidays this year we would appreciate you providing us with as much advanced notice as possible.