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Top Rated Support Articles

Answers to the Most Common Support Questions

Access to your "Please hold" and "Pre-screen announcements"

ouncements" AnswerFirst's system does give you the ability to change the announcements that your callers here when they call in.  This would eliminate the need for you to ask us to re-record...[read article]

How do I forward my phone lines? Can you forward my phone lines for me?

There are several options that phone carriers provide for you to forward your calls to AnswerFirst.   The most common is the manual call forwarding feature. Manual call forwarding requires you to s...[read article]

Solving Problems with Email Delivery - White-listing

Most clients have no problems at all receiving our email, but due to many different kinds of mail servers, antivirus and anti-SPAM engines/subscriptions, and other variables, it’s possible that our...[read article]

Receive AnswerFirst Service Outage Alerts via Email and Text

From AnswerFirst Staying informed about the status of your critical communication services is not just a convenience—it's a necessity. At AnswerFirst we understand this need and offer a robust...[read article]

News & Other Stuff

What's New at AnswerFirst?

Holiday Schedule

As a valued AnswerFirst client, we'd like you to be aware of our 2024 holiday schedule. Our Contact Center will be fully operational 24/7 including holidays, nights and weekends, however, our Programming, IT and Business Development Departments will only be available in a limited capacity for emergency situations during these holidays.

  • Monday, May 27, 2024 - Memorial Day
  • Thursday, July 4, 2024 - Independence Day
  • Friday, July 5, 2024 - Day After Independence Day
  • Monday, September 2, 2024 - Labor Day
  • Thursday, November 28, 2024 - Thanksgiving Day
  • Friday, November 29, 2024 - Friday After Thanksgiving
  • Wednesday, December 25, 2024 - Christmas Day
  • Wednesday, January 1, 2025 - New Year's Day
  • **If your office will be OPEN on a date noted above please let us know as soon as possible. If we are not notified, we will follow afterhours procedures for those dates. Also, if your business will be closed to observe any additional holidays this year we would appreciate you providing us with as much advanced notice as possible.

Helpful Billing Information.

Did you know you can make a payment anytime at payment.answerfirst.com? Still have questions related to billing? You can search our knowledge base articles for frequently asked questions or reach out to billing@answerfirst.com.

Status Notifications

We're excited to introduce a completely new method for receiving the most up-to-date AnswerFirst Infrastructure Status Alerts via email or text. View this link to sign up now: Go to Status Page.

Helpful CWA Videos.

If you do not currently have access to our self-help, online Client Web Access portal, please reach out to our support team at support@answerfirst.com to get your account established. To learn more about our CWA portal, we have created a series of short videos to help you understand and navigate through our CWA portal. Check out our videos here Client Web Access Tutorial.