How Can We Help You?

Find articles, help, and advice for getting the most out of our support website.

Request Help Now

Searched the knowledgebase & couldn’t find a solution? Create a support ticket.

Your CWA Account

Access your AnswerFirst account via our secure web portal, Client Web Access.

MiSecure Messaging App

Learn how to use the Apple & Android MiSecure Messaging apps.

Apple iOS

Android

Status Dashboard

Verify the status of our network & sign-up to receive real-time updates.

Answers to Common Support Questions

How Do I Forward My Phone Lines? Can You Forward My Phone Lines for Me?

There are several options that phone carriers provide for you to forward your calls to AnswerFirst, but AnswerFirst employees are not able to control your phone forwarding.Read More

Access to Your "Please hold" & "Pre-screen Announcements

AnswerFirst's system gives you the ability to change the announcements that your callers hear when they call in. The two different types of announcements that can be changed are: "Please Hold" and "Pre-Screen" Announcements.

Solving Problems with Email Delivery - White-Listing

Most clients have no problems receiving our emails, but due to different kinds of mail servers, antivirus and anti-SPAM engines/subscriptions, and other variables, it’s possible that our mail may not be successfully delivered to some mail servers.Read More

Receive AnswerFirst Service Outage Alerts via Email and Text

Staying informed about the status of your critical communication services is a necessity. At AnswerFirst we understand this need and offer a robust solution to keep you updated on the status of our infrastructure through real-time alerts.

What's New at AnswerFirst?

Holiday Schedule

As a valued AnswerFirst client, we’d like you to be aware of our 2024 holiday schedule. Our Contact Center will be fully operational 24/7 including holidays, nights and weekends, however, our Programming, IT and Business Development Departments will only be available in a limited capacity for emergency situations during these holidays.

Thursday, July 4, 2024 – Independence Day
Friday, July 5, 2024 – Day After Independence Day
Monday, September 2, 2024 – Labor Day
Thursday, November 28, 2024 – Thanksgiving Day
Friday, November 29, 2024 – Friday After Thanksgiving
Wednesday, December 25, 2024 – Christmas Day
Wednesday, January 1, 2025 – New Year’s Day

If your office will be OPEN on a date noted above please let us know as soon as possible. If we are not notified, we will follow after-hours procedures for those dates. Also, if your business will be CLOSED to observe any additional holidays this year we would appreciate you providing us with as much advance notice as possible.

Helpful Billing Information

Check out the Pay Your Invoice page to learn how to make payments. If you still have questions related to billing, you can search our knowledge base articles for frequently asked questions or you can reach out to billing@answerfirst.com.

Go to Pay Your Invoice Page

Helpful CWA Videos

If you don’t already have access to our self-help Client Web Access portal, please reach out to our support team at support@answerfirst.com to get your account established. For more information on how to navigate the portal, please check out the series of short videos we’ve created to assist you.

Client Web Access Tutorial

Status Notifications

We’re excited to introduce a completely new method for receiving the most up-to-date AnswerFirst Infrastructure Status Alerts via email or text.

Go to Status Dashboard