How Can We Help You?

Find articles, help, and advice for getting the most out of our support website.

Request Help Now

Searched the knowledgebase & couldn’t find a solution? Create a support ticket. 

Your CWA Account

Access your AnswerFirst account via our secure web portal, Client Web Access.

MiSecure Messaging App

Learn how to use the Apple & Android MiSecure Messaging apps. 

Status Dashboard

Verify the status of our network & sign-up to receive real-time updates. 

RECOMMENDED ARTICLES

Answers to Common Support Questions

NEWS & OTHER STUFF

What's New at AnswerFirst?

Holiday Schedule

As a valued AnswerFirst client, we’d like you to be aware of our 2024 holiday schedule. Our Contact Center will be fully operational 24/7 including holidays, nights and weekends, however, our Programming, IT and Business Development Departments will only be available in a limited capacity for emergency situations during these holidays.

  • Thursday, July 4, 2024 – Independence Day
  • Friday, July 5, 2024 – Day After Independence Day
  • Monday, September 2, 2024 – Labor Day
  • Thursday, November 28, 2024 – Thanksgiving Day
  • Friday, November 29, 2024 – Friday After Thanksgiving
  • Wednesday, December 25, 2024 – Christmas Day
  • Wednesday, January 1, 2025 – New Year’s Day

If your office will be OPEN on a date noted above please let us know as soon as possible. If we are not notified, we will follow after-hours procedures for those dates. Also, if your business will be CLOSED to observe any additional holidays this year we would appreciate you providing us with as much advance notice as possible.

Helpful Billing Information

Check out the Pay Your Invoice page to learn how to make payments. If you still have questions related to billing, you can search our knowledge base articles for frequently asked questions or you can reach out to billing@answerfirst.com.

Go to Pay Your Invoice Page

Helpful CWA Videos

If you don’t already have access to our self-help Client Web Access portal, please reach out to our support team at support@answerfirst.com to get your account established. For more information on how to navigate the portal, please check out the series of short videos we’ve created to assist you.

Client Web Access Tutorial

Status Notifications

We’re excited to introduce a completely new method for receiving the most up-to-date AnswerFirst Infrastructure Status Alerts via email or text. 

Go to Status Dashboard