Find articles, help, and advice for getting the most out of HelpZone.
What's New at AnswerFirst?
We love happy clients! In fact, we care so much about the happiness of our clients that we have a Director of Smiles. That's right, we have a full-time position at AnswerFirst called the Director of Smiles. All jokes aside, she takes her job very serious. If you are not completely satisfied with your account and your experience here at AnswerFirst please reach out to our Director of Smiles directly at email@example.com or 800-435-9332. She will be most happy to assist!
As a valued AnswerFirst client, we'd like you to be aware of our 2018 holiday schedule. As you probably already know, our Contact Center is fully operational 24/7 including holidays, nights and weekends, however, our Programming, IT and Business Development Departments will only be available in a limited capacity for emergency situations during these holidays in 2018
The current billing period begins May 10th and ends June 6th. Your most recent invoice is for the billing period of April 12th through May 9th.
We have created a series of short videos to help you understand and navigate through our CWA portal. Check out our videos here Client Web Access Tutorial.
Once a month we host an open forum for clients to ask questions about the CWA portal and learn more about features you may be struggling with. We ask everyone to please watch the short tutorial videos first as they are very informative. However, if you still have questions or need help then follow the link and sign up for one of our monthly CWA questions and answers sessions. CWA Q/A Session.
AnswerFirst's billing cycles are 28 days long which means there is one month every year with two billing dates. Still have questions related to billing? You can search our knowledge base articles for frequently asked questions or email us at firstname.lastname@example.org.
We strongly urge all of our clients to subscribe to status.answerfirst.com to receive notifications about important AnswerFirst news, outages, and historical information.