Find articles, help, and advice for getting the most out of HelpZone.
Answers to the Most Common Support Questions
ouncements" AnswerFirst's system does give you the ability to change the announcements that your callers here when they call in. This would eliminate the need for you to ask us to re-record...[read article]
There are several options that phone carriers provide for you to forward your calls to AnswerFirst. The most common is the manual call forwarding feature. Manual call forwarding requires you to s...[read article]
Most clients have no problems at all receiving our email, but due to many different kinds of mail servers, antivirus and anti-SPAM engines/subscriptions, and other variables, it’s possible that our...[read article]
We're excited to introduce a completely new method for receiving the most up-to-date AnswerFirst Infrastructure Status Alerts via email or text. Visit this link to sign up now!...[read article]
What's New at AnswerFirst?
As a valued AnswerFirst client, we'd like you to be aware of our 2022 and 2023 holiday schedule. As you probably already know, our Contact Center is fully operational 24/7 including holidays, nights and weekends, however, our Programming, IT and Business Development Departments will only be available in a limited capacity for emergency situations during these holidays.
**Also, if your business will be closed to observe any holidays this year we would appreciate you providing us with as much advanced notice as possible.
Did you know you can make a payment anytime at payment.answerfirst.com? Still have questions related to billing? You can search our knowledge base articles for frequently asked questions or reach out to firstname.lastname@example.org.
We're excited to introduce a completely new method for receiving the most up-to-date AnswerFirst Infrastructure Status Alerts via email or text. View this link to sign up now:
Go to Status Page.
We have created a series of short videos to help you understand and navigate through our CWA portal. Check out our videos here Client Web Access Tutorial.