Find articles, help, and advice for getting the most out of HelpZone.
What's New at AnswerFirst?
In an effort to enhance and improve our SMS Text messaging platform, AnswerFirst will be making a change to the phone numbers that we send our text messages FROM. Starting on November 15, 2018 we will be sending text messages from one of these 3 phone numbers. Please feel free to program these numbers in your phone so you know the messages are from AnswerFirst. 855-813-7039 855-813-3313 855-813-7005 For a complete list of phone numbers we text FROM, including back up and international numbers, click here: Text Message Phone Numbers
As a valued AnswerFirst client, we'd like you to be aware of our 2020 holiday schedule. As you probably already know, our Contact Center is fully operational 24/7 including holidays, nights and weekends, however, our Programming, IT and Business Development Departments will only be available in a limited capacity for emergency situations during these holidays.
We have created a series of short videos to help you understand and navigate through our CWA portal. Check out our videos here Client Web Access Tutorial.
We love happy clients! In fact, we care so much about the happiness of our clients that we have a Director of Smiles. That's right, we have a full-time position at AnswerFirst called the Director of Smiles. All jokes aside, she takes her job very serious. If you are not completely satisfied with your account and your experience here at AnswerFirst please reach out to our Director of Smiles directly at firstname.lastname@example.org or 800-435-9332. She will be most happy to assist!
Once a month we host an open forum for clients to ask questions about the CWA portal and learn more about features you may be struggling with. We ask everyone to please watch the short tutorial videos first as they are very informative. However, if you still have questions or need help then follow the link and sign up for one of our monthly CWA questions and answers sessions.
CWA Q/A Session.
We're excited to introduce a completely new method for receiving the most up-to-date AnswerFirst Infrastructure Status Alerts via email or text. View this link to sign up now:
Go to Status Page.