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What's New at AnswerFirst?
AnswerFirst will be observing the upcoming holiday but our Contact Center is fully operational 24/7, including holidays, nights and weekends. However, our Programming, IT and Business Development Departments will only be available in a limited capacity for emergency situations on July 3rd and July 4th 2017.
We love happy clients! In fact, we care so much about the happiness of our clients that we have a Director of Smiles. That's right, we have a full-time position at AnswerFirst called the Director of Smiles. All jokes aside, she takes her job very serious. If you are not completely satisfied with your account and your experience here at AnswerFirst please reach out to our Director of Smiles directly at firstname.lastname@example.org or 800-435-9332. She will be most happy to assist!
As a valued AnswerFirst client, we'd like you to be aware of our 2017 holiday schedule. As you probably already know, our Contact Center is fully operational 24/7 including holidays, nights and weekends, however, our Programming, IT and Business Development Departments will only be available in a limited capacity for emergency situations during these holidays in 2017:..... Monday, May 29, 2017 - Memorial Day.....Monday, July 3 and Tuesday, July 4, 2017 - Independence Day.....Monday, September 4, 2017 - Labor Day.....Thursday, November 23 and Friday, November 24, 2017 - Thanksgiving.....Monday, December 25, 2017 - Christmas.....Monday, January 1, 2018 - New Year's Day .....Also, if your business will be closed to observe any holidays this year we would appreciate you providing us with as much advanced notice as possible.
The current billing period begins June 8th and ends July 5th. Your most recent invoice was for the billing period of May 11th to June 7th.
We have created a series of short videos to help you understand and navigate through our CWA portal. Check out our videos here Client Web Access Tutorial.