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What's New at AnswerFirst?
We love happy clients! In fact, we care so much about the happiness of our clients that we have a Director of Smiles. That's right, we have a full-time position at AnswerFirst called the Director of Smiles. All jokes aside, she takes her job very serious. If you are not completely satisfied with your account and your experience here at AnswerFirst please reach out to our Director of Smiles directly at firstname.lastname@example.org or 800-435-9332. She will be most happy to assist!
As a valued AnswerFirst client, we'd like you to be aware of our 2017 holiday schedule. As you probably already know, our Contact Center is fully operational 24/7 including holidays, nights and weekends, however, our Programming, IT and Business Development Departments will only be available in a limited capacity for emergency situations during these holidays in 2017
The current billing period begins November 23rd and ends December 20th. Your most recent invoice was for the billing period of October 26th through November 22nd.
We have created a series of short videos to help you understand and navigate through our CWA portal. Check out our videos here Client Web Access Tutorial.
Once a month we host an open forum for clients to ask questions about the CWA portal and learn more about features you may be struggling with. We ask everyone to please watch the short tutorial videos first as they are very informative. However, if you still have questions or need help then follow the link and sign up for one of our monthly CWA questions and answers sessions. CWA Q/A Session.
AnswerFirst's billing cycles are 28 days long which means there is one month every year with two billing dates. Still have questions related to billing? You can search our knowledge base articles for frequently asked questions or email us at email@example.com.
We strongly urge all of our clients to subscribe to status.answerfirst.com to receive notifications about important AnswerFirst news, outages, and historical information.