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Top Rated Support Articles

Answers to the Most Common Support Questions

Access to your "Please hold" and "Pre-screen announcements"

ouncements" AnswerFirst's system does give you the ability to change the announcements that your callers here when they call in.  This would eliminate the need for you to ask us to re-record...[read article]

How do I forward my phone lines? Can you forward my phone lines for me?

There are several options that phone carriers provide for you to forward your calls to AnswerFirst.   The most common is the manual call forwarding feature. Manual call forwarding requires you to s...[read article]

Solving Problems with Email Delivery - White-listing

Most clients have no problems at all receiving our email, but due to many different kinds of mail servers, antivirus and anti-SPAM engines/subscriptions, and other variables, it’s possible that our...[read article]

Receive Service Outage Alerts via Email and Text

We're excited to introduce a completely new method for receiving the most up-to-date AnswerFirst Infrastructure Status Alerts via email or text.  Visit this link to sign up now!...[read article]

News & Other Stuff

What's New at AnswerFirst?

Hurricane Ian

As Hurricane Ian moves closer to making landfall in Florida we anticipate higher than normal call volume. Please know that our call center will remain staffed and operational, handling calls as quickly and efficiently as possible.

If you have not already done so, please subscribe to receive status updates, as we will post additional information as it becomes available. You can subscribe to receive emails and/or text message updates by going to status.answerfirst.com and clicking "Subscribe to Updates" toward the top right hand side.

Should you have any questions or concerns, please email support@answerfirst.com

Holiday Schedule

As a valued AnswerFirst client, we'd like you to be aware of our 2022 holiday schedule. As you probably already know, our Contact Center is fully operational 24/7 including holidays, nights and weekends, however, our Programming, IT and Business Development Departments will only be available in a limited capacity for emergency situations during these holidays.

  • Thursday, November 24, 2022 - Thanksgiving Day
  • Friday, November 25, 2022 - Day After Thanksgiving
  • Monday, December 26, 2022 - Christmas Day (observed)
  • **Also, if your business will be closed to observe any holidays this year we would appreciate you providing us with as much advanced notice as possible.

Helpful Billing Information.

Did you know you can make a payment anytime at payment.answerfirst.com? Still have questions related to billing? You can search our knowledge base articles for frequently asked questions or reach out to billing@answerfirst.com.

Status Notifications

We're excited to introduce a completely new method for receiving the most up-to-date AnswerFirst Infrastructure Status Alerts via email or text. View this link to sign up now: Go to Status Page.


Helpful CWA Videos.

We have created a series of short videos to help you understand and navigate through our CWA portal. Check out our videos here Client Web Access Tutorial.


CWA Q/A Session

Once a month we host an open forum for clients to ask questions about the CWA portal and learn more about features you may be struggling with. We ask everyone to please watch the short tutorial videos first as they are very informative. However, if you still have questions or need help then follow the link and sign up for one of our monthly CWA questions and answers sessions. CWA Q/A Session.