RECOMMENDED ARTICLES
Answers to Common Support Questions
How Do I Forward My Phone Lines? Can You Forward My Phone Lines for Me?
There are several options that phone carriers provide for you to forward your calls to AnswerFirst, but AnswerFirst employees are not able to control your phone forwarding.Read MoreAccess to Your "Please hold" & "Pre-screen Announcements
Solving Problems with Email Delivery - White-Listing
Most clients have no problems receiving our emails, but due to different kinds of mail servers, antivirus and anti-SPAM engines/subscriptions, and other variables, it’s possible that our mail may not be successfully delivered to some mail servers.Read MoreReceive AnswerFirst Service Outage Alerts via Email and Text
NEWS & OTHER STUFF
What's New at AnswerFirst?
Holiday Schedule
As a valued AnswerFirst client, we’d like you to be aware of our 2024 holiday schedule. Our Contact Center will be fully operational 24/7 including holidays, nights and weekends, however, our Programming, IT and Business Development Departments will only be available in a limited capacity for emergency situations during these holidays.
- Thursday, July 4, 2024 – Independence Day
- Friday, July 5, 2024 – Day After Independence Day
- Monday, September 2, 2024 – Labor Day
- Thursday, November 28, 2024 – Thanksgiving Day
- Friday, November 29, 2024 – Friday After Thanksgiving
- Wednesday, December 25, 2024 – Christmas Day
- Wednesday, January 1, 2025 – New Year’s Day
If your office will be OPEN on a date noted above please let us know as soon as possible. If we are not notified, we will follow after-hours procedures for those dates. Also, if your business will be CLOSED to observe any additional holidays this year we would appreciate you providing us with as much advance notice as possible.
Helpful Billing Information
Check out the Pay Your Invoice page to learn how to make payments. If you still have questions related to billing, you can search our knowledge base articles for frequently asked questions or you can reach out to billing@answerfirst.com.
Helpful CWA Videos
If you don’t already have access to our self-help Client Web Access portal, please reach out to our support team at support@answerfirst.com to get your account established. For more information on how to navigate the portal, please check out the series of short videos we’ve created to assist you.
Status Notifications
We’re excited to introduce a completely new method for receiving the most up-to-date AnswerFirst Infrastructure Status Alerts via email or text.