COVID-19: Having Concerns About Paying Your AnswerFirst Invoice (a.k.a. Coronavirus)
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Do you have questions regarding any impacts to AF services during COVID-19?
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Dear Partner,
During these trying times we understand that ability to pay all vendors on-time can become overwhelming. AnswerFirst is not immune to these issues nor are our employees, their families or their finances. We stand with you in these times as we ramp up our business resources to meet our client's call needs, including authorizing OT for employees and reiterating our commitment to you as an "essential service" provider.
To help address the concerns we all have, we offer the following:
1. While Payment are still due on their "Due Date", AnswerFirst will suspend all "Late Fee" charges through May 31.
2. If you are having trouble getting to your checks, we want to remind you that we can also process ACH and Credit Card payments by visiting payment.answerfirst.com (There are no additional fees)
3. If you currently pay or would like to pay via credit card, your issuer may be offering extended payment terms, increased credit limits and/or 0% financing. Here is some information from CreditKarma and CNBC.
4. You may also choose to reduce your costs by using a front end voicemail (which can email your voice messages) and only allowing the most important calls to reach our operators (our most valuable resource). You may also update your script with new "office is closed" information that may help shorten calls and there may be other options available, depending on your current account setup and use.
5. Please don't forget that there are also SBA and other Government funded loan options, some of which are expected to turn into grants.
6. Finally, you may "suspend" your account. By doing so, you will incur a $20 per month charge and may turn your service back on 24/7 by contacting our support department. If you chose this option, remember to unforward your phone lines from our service, then when ready to resume service wait until you have confirmed with our support department that the account has been turned back on, before re-forwarding. If you currently forward emails to us, you will also want to unforward those to avoid additional billing. To "suspend" service, please contact Support via telephone or open a support ticket.
Please check back from time to time as I will update this article as any more information comes available
Respectfully,
Don Quarterman
CFO, AnswerFirst Communications
